Privacy Policy

How we collect, use, and protect your personal information

1. Introduction

Madgwicks IT ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information You Provide:

  • Name, email address, and phone number
  • Postal address and location
  • Service request details and description
  • Payment information
  • Any other information you voluntarily provide

Information Collected Automatically:

  • Browser type and operating system
  • Pages visited on our website
  • Time and date of visits
  • IP address and device information
  • Referral source

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our IT services
  • To respond to your inquiries and requests
  • To process payments and send invoices
  • To schedule and confirm appointments
  • To improve our services and website
  • To send service updates and technical notifications
  • To comply with legal and regulatory obligations
  • To prevent fraud and ensure security

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: To fulfill our service agreement with you
  • Legal Obligation: To comply with applicable laws and regulations
  • Legitimate Interests: To improve our services and prevent fraud
  • Consent: Where you have explicitly consented to data processing

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Payment processors and email service providers who assist us in providing services
  • Legal Requirements: Law enforcement or government agencies when required by law
  • Business Transfers: In the event of a merger, acquisition, or business sale

Any third parties we share information with are bound by confidentiality agreements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These measures include:

  • Secure data storage and encryption
  • Limited access to personal information
  • Regular security reviews and updates
  • Staff training on data protection

While we strive to protect your information, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

  • Service Records: Retained for 6 years for warranty and dispute resolution
  • Payment Information: Retained for 7 years for accounting and tax purposes
  • Contact Information: Retained until you request deletion or unsubscribe

8. Your Rights

Under data protection laws, you have the following rights:

  • Access: Right to request a copy of your personal data
  • Correction: Right to request correction of inaccurate data
  • Deletion: Right to request deletion of your data (right to be forgotten)
  • Restriction: Right to restrict processing of your data
  • Portability: Right to receive your data in a portable format
  • Objection: Right to object to processing of your data

To exercise any of these rights, please contact us using the information provided in the Contact section.

9. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and improve our services. You can control cookie settings through your browser.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help us analyze how users use our website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Google will use this information to evaluate your use of the website, compile reports on website activity for us, and provide other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process information on Google's behalf.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party websites before providing your information.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our privacy practices, please contact us:

Madgwicks IT
Email: madgwicksituk@gmail.com
Phone: +44 7999 686324
Address: 5 Plantation Drive, Christchurch, Dorset, BH23 5SE, UK

13. Data Protection Officer

If you wish to make a complaint about our processing of your personal data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Last updated: January 2026