Effective Date: 22 October 2025
Last Updated: 22 October 2025

Madgwick’s Mobile IT (“we”, “our”, or “us”) provides mobile computer and IT support services across Dorset and Hampshire. This Privacy Policy explains how we collect, use, and protect your personal data in line with the UK GDPR and Data Protection Act 2018.

1. Information We Collect

We may collect and process the following information:

• Contact details: Name, address, phone number, and email when you make a booking or enquiry.
• Service details: Notes about your IT issue or job requirements.
• Payment information: Payments are processed securely through Stripe; we do not store or have access to your full payment details.
• Website data: Basic analytics or cookies (if used) to improve website performance and security.

2. How We Use Your Information

We use your personal data to:

• Arrange and carry out IT service callouts.
• Communicate about bookings, invoices, and support follow-ups.
• Process payments via Stripe.
• Maintain records for accounting and legal compliance.
• Improve our services and website functionality.

3. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

• Contract: to perform the services you request.
• Legitimate interests: to operate and improve our business.
• Legal obligation: to meet tax and accounting requirements.

4. Sharing Your Information

We only share data with:

• Stripe, to process payments securely.
• Professional advisers or authorities, if legally required (e.g., tax reporting).
  We never sell your data to third parties.

5. Data Retention

Customer records are retained for up to six years for accounting and legal reasons, after which they are securely deleted.

6. Your Rights

Under the UK GDPR you have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Request data portability.
  To exercise your rights, contact us at mrharrymadgwick@gmail.com.

7. Data Security

We use secure systems, encrypted payment processing via Stripe, and limited data access to protect your information.

8. Cookies

If cookies or analytics tools are used on our website, you will be informed and given the option to manage preferences.

9. Contact

For privacy questions or data requests:
Email: mrharrymadgwick@gmail.com
Phone: 07305 001970
Address: Highcliffe, Dorset, United Kingdom